How long does shipping take?
We ship exclusively within the USA πΊπΈ. After order processing (1-3 business days),
delivery typically takes 5-10 business days. You will receive a tracking number via email once your order ships.
Is shipping really free?
Yes! 100% free shipping on every single order to anywhere in the USA.
No minimum order required. No hidden fees. What you see is what you pay.
How do I set up the lamp?
It's incredibly simple! Just unbox, fill with water, plug in, and enjoy.
No tools or installation required. Your lamp comes fully assembled and ready to use right out of the box. The remote control is also included.
What sizes are available?
We offer 4 sizes to suit any space:
β’ 2.67 ft β Perfect for desks and bedside tables
β’ 3.3 ft β Great for bedroom corners and kids rooms
β’ 4 ft β Ideal for living rooms as a statement piece
β’ 5 ft β Maximum impact for large rooms
β’ 2.67 ft β Perfect for desks and bedside tables
β’ 3.3 ft β Great for bedroom corners and kids rooms
β’ 4 ft β Ideal for living rooms as a statement piece
β’ 5 ft β Maximum impact for large rooms
How do I get the free Bluetooth lamp?
Simply order the 4ft or 5ft lamp and the free Bluetooth Sensory Lamp
will automatically be included with your order! No coupon code needed.
What is your return policy?
We offer a 30-day return window from your delivery date.
Items must be unused and in original packaging. To initiate a return,
email us at support@kovagoods.store and we'll guide you through the process.
Refunds are processed within 5-7 business days.
My item arrived damaged β what do I do?
We're so sorry to hear that! Please email support@kovagoods.store with
your order number and photos of the damage within 48 hours of delivery.
We will send you a replacement at absolutely no cost to you.
How do I contact customer support?
You can reach us anytime at:
π§ support@kovagoods.store β For order issues, returns, and support
π§ info@kovagoods.store β For general inquiries
We respond within 24 hours, 7 days a week!
π§ support@kovagoods.store β For order issues, returns, and support
π§ info@kovagoods.store β For general inquiries
We respond within 24 hours, 7 days a week!